The vast majority of the public outcry surrounding Pok\u00e9mon Scarlet <\/em>and Violet\u2019s <\/em>performance issues and underwhelming visuals at launch<\/a> have been stuck in the Arena Trap hold of social media and will circulate in perpetuity\u2014as with every Pok\u00e9mon <\/em>game. But for those who have actually searched for answers beyond social circles, there apparently wasn\u2019t much to find. <\/p>
Service technicians have not received any complaints, according to multiple users who have contacted Nintendo\u2019s customer support<\/a> lines since the new Pok\u00e9mon <\/em>games launched. <\/p>
As one former call center rep pointed out on Reddit, denying knowledge about products is common practice for support lines<\/a>\u2014most commonly tied to companies who outsource their support via partnerships to larger call centers. <\/p>
Related: Ultra Beasts are invading the real world while Solgaleo and Lunala debut during Pok\u00e9mon Go\u2019s<\/em> Astral Eclipse<\/a><\/strong><\/p>
At best, you could get lucky and receive a refund for your copy of Scarlet <\/em>or Violet<\/em><\/a> <\/em>if you truly hate the games like some players have seemingly done. But whatever you do, don\u2019t go harassing the employees if they don\u2019t give you the answers you want to hear.<\/p>
Update Nov. 23, 6.10pm CT: <\/strong>Additional reports from multiple fans have now confirmed Nintendo’s customer support is providing actual information<\/a> in regard to complaints surrounding Pok\u00e9mon<\/em> Scarlet <\/em>and Violet’s <\/em>performance issues. <\/p>
